Subject: Tech Support Candidate - Ajay Kumar yadav Ajay
From: Ajay Kumar yadav Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 11:17:21 -0500

| | Tech Support Test

Name | Ajay Kumar yadav Ajay
E-mail | [email-masked]
Phone Number | (+91) 8882688707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCR CORPORATION INDIA PVT LTD | Customer Engineer | Till date | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check with network connectivity first then i will proceed further troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First surch the device then check for connectivity
What according to you makes you a good candidate for customer service or technical support job? | First check what is problem and what is root cause the of the problem,and how to solve it
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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