Subject: Tech Support Candidate - Md Yusuf Salim
From: Md Yusuf Salim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 10:51:08 -0500

| | Tech Support Test

Name | Md Yusuf Salim
E-mail | [email-masked]
Phone Number | (91) 6294412580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Asansol
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Step To Soft Pvt. Ltd. | Project consultant | 5th jan,2020 | 12000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I can restart my device.
2.  I can try to load the site on different device.
3.   I can also try to load the site on different browser.
4. We can temporarily disable our antivirus program.
5. We can reset our modem and router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker as well as mobile Bluetooth.
2.  Pair the both after mobile reads the Bluetooth signal.

What according to you makes you a good candidate for customer service or technical support job? | I do possess effective communication skill and am also an influential negotiator.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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