Subject: Tech Support Candidate - Anand Prakash
From: Anand Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:55:07 -0500

| | Tech Support Test

Name | Anand Prakash
E-mail | [email-masked]
Phone Number | (+91) 8299561217
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Barclays | Process advisor | 30 November 2020 | 19000
Previous Employer 2 | Magicbricks | Escalation support | 05th March 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all
1. Restart my system
2. Will check internet connectivity properly
3. Check whether the current system is updated or not.
4. Check website is down for me or for everyone those who all ate there.
5. Check that website is working fine on other browser.
6. Check the LAN/Firewall is blocking the webhost server or ip address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.

2.Touch and hold Bluetooth.

3.Tap Pair new device.

4.If you don't find Pair new device, check under Available devices or tap More.

5.Tap the name of the Bluetooth device you want to pair with your device.

Instructions:-

Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name

What according to you makes you a good candidate for customer service or technical support job?

1. Communication skill
2. Patience while talking to customer
3. Stress management skill
4. Ability to cope up with rude customer
5. Time management
6. Flexibility
7. Company, process and product knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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