Subject: Tech Support Candidate - Rashid Ali Mohammad
From: Rashid Ali Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:49:30 -0500

| | Tech Support Test

Name | Rashid Ali Mohammad
E-mail | [email-masked]
Phone Number | (+91) 9079360074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we check internet connection then we clear cheche and refresh. If still we face same problem we leave it for sometime.
We try to use that site from different device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on bluetooth of speaker.
2 Turn on bluetooth of mobile.
3 Search the speaker bluetooth device name.
4 Click on the name of that name.
5 Now you can play song.
6 Now you may have fun.

What according to you makes you a good candidate for customer service or technical support job?

A person who can understand the problem of  the customer then ask him apologize.
After that resolve his problem.
Make the customer happy and satisfied for his work and sustain that customer for future.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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