Subject: Tech Support Candidate - Prasanta Kumar Panda
From: Prasanta Kumar Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:43:51 -0500

| | Tech Support Test

Name | Prasanta Kumar Panda
E-mail | [email-masked]
Phone Number | (91) 9821312452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laximinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Genpact | Associate | 2018 | 20000
Previous Employer 2 | Exl | Customer support | 2013 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Introduce me and my company then proceed through asking little query regarding that issue then confirm computer handling capacity then connect through anydesk company pc to their computer then guide him.
First Ensure that using a supported browser and it's the latest version for operating system.secondly Open or log into your site in a different browser.Open your site in a private or incognito window.If private browsing fixes the problem, follow the next steps.Review your Advanced DNS settings or third party domain connection for domain issues. If you see a privacy or security warning when visiting the site troubleshoot the SSL. Clear your cache.Confirm that cookies and Javascript are enabled in your browser.Disable browser extensions. that might be interfering with your site. If you’ve tried all of the steps above and you’re still having trouble, contact us or share with your company any desk . Thank you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job?

Greetings personel, communication skills, listen, responding and flexibility. Motivated skill.
Like this thing handle properly given below.
Thanks frequent customers with small gestures.Responding quickly,when they want to ask a question or highlight a problem.Having empathy When customers want to find their own solutions to service problems, having an up-to-date want their flexibility.offer support through email, phone, live chat, and social media.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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