Subject: Tech Support Candidate - AJIT KUMAR
From: AJIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:41:10 -0500

| | Tech Support Test

Name | AJIT KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8898313873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL Services | Associate | 12th Feb 2021 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check internet connection
2) Delete Cache and Cookies
3) Restart the Browser
4) Restart the computer
5) Try to open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings.
2) Tap the Bluetooth option.
3) Turn on Bluetooth.
4) A list of available devices will appear.
5) If speaker is not listed, press the button on the speaker that makes it discoverable.

What according to you makes you a good candidate for customer service or technical support job? | Politeness and patience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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