Subject: Tech Support Candidate - Anand Vishwakarma
From: Anand Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:32:29 -0500

| | Tech Support Test

Name | Anand Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 9315580834
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Palamu Jharkhand
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCIN GGN | Representative | 15-dec-2018 | 12000
Previous Employer 1 | Skill source India Pvt Ltd | Coordinator | 10-june-2020 | 16500
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will check their internet connection then if connection is done then check browsers setting then it is correct after that check network server  and IP address

Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 Bluetooth Power On after that mobile phone Bluetooth on .
Step-2  Go to mob phone Bluetooth setting then searching  speakar device
Step -3 than pairing
one device to other devices than connect done.

What according to you makes you a good candidate for customer service or technical support job?

1.A good candidate should be good leitening power of customer problem and then resolve their quarry Polatly ..
2 In case of  technical support troubleshooting thier issue step by step.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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