Subject: Tech Support Candidate - Shivam bhartiya
From: Shivam bhartiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:27:08 -0500

| | Tech Support Test

Name | Shivam bhartiya
E-mail | [email-masked]
Phone Number | (91) 9717398688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Unnao(hometown)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nokia Solutions and Networks | L1 Support Engineer | 10 Jan 2020 | 20400
Previous Employer 2 | Nokia Solution and Networks | Alarm Monitoring Engineer | 30 July 2019 | 20400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When i open the website if it shows error, it may be speed issue, may be moved to another web address.
For speed issue there is load on website and many users use the website at the same time. If it moved to another web address I go through it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I open the speaker and turn on Bluetooth on mobile phone and searching for Bluetooth device. When I found device then connect to that device.
What according to you makes you a good candidate for customer service or technical support job? | I can solve issues of customer in less time. I can understand the problem of customer and troubleshoot accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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