Subject: Tech Support Candidate - Deepak kumar Sahoo
From: Deepak kumar Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:17:29 -0500

| | Tech Support Test

Name | Deepak kumar Sahoo
E-mail | [email-masked]
Phone Number | (+91) 8892350194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi(Saket)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Datasigns Technology pvt ltd | Sr. Operation executive | 31-03-2020 | 26100
Previous Employer 1 | Tata business support services pvt ltd | Branch Operation executive | 07-01-2018 | 18000
Previous Employer 2 | Capital first ltd | Procesa executive | 10-10-2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all have to open control browser,next need ro click on network which is connected in running mode after this we have to click on properties then we will get a option like internet protocol just we have to select it and again need to click on the property option then will get another option is use the following Dns server we have to select it and need to mention 8.8.8.8 on preffered server and again need to mention 8.8.4.4on alternate server option.The next need to click on Ok opetion,then close the window and open the site which was not working will start working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the Bluetooth speaker
1.Go to the settings On mobile .
2.click on Bluetooth option.
3.The Bluetooth will get open ,just need to click on the same.
4.It will start serching device.Once it is getting finish serching need to connect with the perticular device .

What according to you makes you a good candidate for customer service or technical support job? | I am someone who has hands on experience in handling customer queries .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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