Subject: Tech Support Candidate - Sanghveer Garg
From: Sanghveer Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:15:44 -0500

| | Tech Support Test

Name | Sanghveer Garg
E-mail | [email-masked]
Phone Number | (+91) 8826396065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Senior Associate | Currently Working | 30700
Previous Employer 1 | Indiabulls Consumer Finanice Ltd | Floor Manager | 06/2020 | 24050
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device.
2 Make Sure the Internet Connection Works.
3 Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | In my current role, my company doesn’t allow calls to be transferred between support reps on the same level, only up the chain to managers or to different departments. However, if this came up, I know that I would want to do everything I could to be the one to solve the customer’s issue and avoid transferring them again. First, I would try to get all of the information possible from the transferring rep. Second, I would ask the customer if they could tell me about the issue again in their own words. The goal would be to identify whether there was any miscommunication. If there was, I’d follow the standard steps based on this new information. If not, I would go back to the very basic details—things as simple as verifying the customer’s address is correct and their billing address matches their current address—to ensure we weren’t missing anything. If I needed to go to someone else for assistance, I would try to keep the customer on my line if at all possible while I got the information I needed. That way I could advocate for them and they could feel like someone was really on their side in helping to solve their problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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