Subject: Tech Support Candidate - Prince Kumar
From: Prince Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 09:04:15 -0500

| | Tech Support Test

Name | Prince Kumar
E-mail | [email-masked]
Phone Number | (91) 9971279105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Vinod Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | JMD Worldwide Solutions Pvt Ltd | Technical Specialist | Feb 2019 | 40000
Previous Employer 2 | Iyogi Technical Service Pvt Ltd | Digital Service Specialist | Oct 2016 | 32000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the Internet connection. After that I will check the error message. I will also try to open the same website in another brower to check if the website is accessable or it shows the same error message. If it works file it means the problem is with the specific browser and then I will start the troubleshooting according to the error message on that browser.
For example if the issue is with internet explorer, first I will optimize the internet explorer by deleting the browsing history, cookies.
If the error message is related to dns I will check the Dns and will also try to put global DNS and check if the prolem is fix or still same.
I will proceed with further troubleshooting step according to error message.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: I will enable the bluetooth on my phone.
2: Will check the Speaker if it is power on and also I'll turn on the bluetooth on the speaker.
3: After that I will search the bluetooth speaker on my phone and once it shows the name of the Speaker on my phone I will select it to connect.
Once it connected it will show a message speaker connected.

What according to you makes you a good candidate for customer service or technical support job?

7 + Years of experiance in supporting it enfrastructure and also advance level of troubleshooting knowledge.
Ability to listion customer's query carefully and provide best support.
Ability to handle the customer in tense situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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