Subject: Tech Support Candidate - Surabhi Sinha
From: Surabhi Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:49:07 -0500

| | Tech Support Test

Name | Surabhi Sinha
E-mail | [email-masked]
Phone Number | (+91) 7004888792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 55
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medlife international private limited | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case  firstly I open a new tab and check to see if I can load another website like google.com or any other. If I can open another site, skip down to The problem only happens with certain websites.
If I can't open another site, continue on to the next step.Launch another browser, like Internet Explorer, and try to open the site i were having problems with.
If the site works in another browser, see The problem only happens in Firefox.If the site doesn't work in another browser, check out The problem happens in all web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to settings
2)Tap the Bluetooth option
3)Turn on Bluetooth
4)A list of available devices will appear.
5) If  speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6)On your mobile select your speaker and it's connected

What according to you makes you a good candidate for customer service or technical support job?

1)Examine technical knowledge and skills
2)Ability to provide multichannel support
3) Must be a kind, polite, and naturally-positive person
4) Be a good team player

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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