Subject: Tech Support Candidate - Ritesh Kumar
From: Ritesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:17:08 -0500

| | Tech Support Test

Name | Ritesh Kumar
E-mail | [email-masked]
Phone Number | (875) 0947400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Liquidhub | Sr.Analyst | 2 March 2020 | 24000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. restart the computer system
2. Refresh
3. Reopen website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth mobile phone or bluetooth speaker.
2. Bluetooth mobile phone searching
3. Connect with the mobile phone and bluetooth speaker and pair

What according to you makes you a good candidate for customer service or technical support job? | firstly listen to customer problem and issue and good reply to the customer and support the customer and good information from my side or company policy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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