Subject: Tech Support Candidate - Priyanka Diwan
From: Priyanka Diwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:15:38 -0500

| | Tech Support Test

Name | Priyanka Diwan
E-mail | [email-masked]
Phone Number | (91) 9318349292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam vihar, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Alpex Solar Pvt ltd | FOE | 19MARCH 2020 | 32K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will restart my device , clear caches and clear history but before that i will save all the necessary work to prevent data loss.

2. Need to check whether internet connection is working properly.

3. May the website is down due to huge traffic or i will check if the website is down just for me.

Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, start Bluetooth speaker by clicking start button > then open bluetooth option of mobile phone > mobile will search for the nearest devices select your speaker name > and you are ready to go.
What according to you makes you a good candidate for customer service or technical support job? | I am a humble person with leadership qualities, and i am a quick learner and listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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