Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:08:03 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 8279645300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khoda colony sector-62 a
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer support associate | 1-October-2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I have to check that is my internet is working fine or my system is connected with the internet.
If yes it is working fine and system is connected with internet than I have to check if site url is correct or not if correct than will clear all the cookies...
Than problem is still persist than will try to open in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Firstly on Bluetooth in mobile.
2.seach for active device.
3.click with given speaker name to pair.
4.all set device is paired.

What according to you makes you a good candidate for customer service or technical support job?

I have good understanding skills to resolve customer issue at the same time.
I am knowledgeable enough to gain customer trust via providing resolution at the very first time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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