Subject: Tech Support Candidate - Shubhang Shukla
From: Shubhang Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:04:11 -0500

| | Tech Support Test

Name | Shubhang Shukla
E-mail | [email-masked]
Phone Number | (011) 8318339126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 50
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majorel | Addoderator | Still working | 18.50
Previous Employer 1 | Convergys | Tech support | 2012 | 17
Previous Employer 2 | Ibm daksh | Csr | 2010 | 12

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 First need to check the internet connection
2 double check the address
3 If still not worked need to check with other websites
4 Try restarting the wifi

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on the bluetooth in both the gadget
2 Search for the name and connect using the pass code

What according to you makes you a good candidate for customer service or technical support job? | I believe i can understand the need of customer and deliver that the same with authority
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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