Subject: Tech Support Candidate - Ganesh Prasad
From: Ganesh Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 08:01:29 -0500

| | Tech Support Test

Name | Ganesh Prasad
E-mail | [email-masked]
Phone Number | (91) 9953545852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung mobile india | Promoter | 29 December 2017 | 16000
Previous Employer 1 | Infinite service | Back officer | October 2015 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet settings then i will try again if i am facing same problem i will contact my internet provider at last maybe www.ndtv.com server is down
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on your mobile setting and power on your bluetooth speaker select bluetooth mode and search near by Bluetooth device then you will show your speaker name or model number tap to connect
What according to you makes you a good candidate for customer service or technical support job? | I have no technical support experience but i know i can handle all type of customers i worked with samsung mobile i know all about mobile phones be it software or hardware and  i am a quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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