Subject: Tech Support Candidate - Darpan Ameta
From: Darpan Ameta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:59:35 -0500

| | Tech Support Test

Name | Darpan Ameta
E-mail | [email-masked]
Phone Number | (91) 9877351779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | chennai ready to relocate bangalore.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherlandglobal services | Associate IT helpdesk | Currently working | 32k
Previous Employer 1 | Concentrix | IT associate | May2019 | 25k
Previous Employer 2 | My school page | Operation associate | May 2018 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to reload the page.
2.I will check with other websites.
3. Check the internet connectivity.
4. Check if popups are enabled Or disabled.
5.check in other browser.
6.check if any extention of any antivirus blocking the site to open.
7. I will reset the browser setting to default and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth of the speaker.
2. Turn on the mobile bluetooth.
3. Search for new nearby bluetooth devices.
4. Select the correct bluetooth speaker and pair it.

What according to you makes you a good candidate for customer service or technical support job?

1.I know how to handle the irrate customers very easily.
2.While listening to cx I become very calm listener.
3.I make sure to give first call resolution to cx so that cx don't need to make efforts to call back or followup for the same issue.
4.Before taking any critical troubleshooting step I keep my SME ans TL informed.
5.I make sure that cx ends the call with a smile.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |