Subject: Tech Support Candidate - Arpit Saxena
From: Arpit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:30:15 -0500

| | Tech Support Test

Name | Arpit Saxena
E-mail | [email-masked]
Phone Number | (226006) 7088262559
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Currently have not moved
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shivkaal Bhairav Infotech Pvt ltd | Sales and Marketing Manager | 15-12-2020 | 27000
Previous Employer 1 | Bajaj Allianz General Insurance | Senior Sales Manager | 3-07-2020 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will Refresh the Browser.
Secondly, if again same error occurs then I will close the browser and again open it.
If then too it occurs I will delete the cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, we go either to settings or directly to bluetooth.
Onve we reached we need to once refresh so that it could catch our speaker's connection.
And lastly onve it displays we need to tap on it and it will ask for pairing we need to tap on yes.
Eventually it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

My urge to learn new things
My punctuality towards client service and in taking follow ups.
My dedication towards the work.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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