Subject: Tech Support Candidate - Jayeshkumar Purohit
From: Jayeshkumar Purohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:19:43 -0500

| | Tech Support Test

Name | Jayeshkumar Purohit
E-mail | [email-masked]
Phone Number | (91) 7878768751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Khairthal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vodafone | Senior Executive | | 28000
Previous Employer 2 | Just Dial LTD | Senior Executive | | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I can see the user interface of your website is not displayed properly.
It seems to be a rare technical glitch, which can be occurred due to an internet issue or a browser issue.

I would request you to please change the browser and check if there is any problem that you have been facing due to a browser.
I would request you to please use Google Chrome or Mozilla firefox. Even, you may try to check Internet Explorer 9 and above.

Also, I would request you to please check the Internet connection. For that, you may check the speed of the bandwidth by using external help of any website like www.speedtest.net

If in case your internet is working fine: I would request to you, check the allow cookies on the browser by clicking on the URL (website box).

You just need to click the beginning of the URL and one box will be appearing on your screen and get the option 'Allow Cookies'.
As you will click on this, your browser will refresh automatically or you may press F5 / CTRL + R.

I hope the issue has been resolved and you are getting the right display (www.ndtv.com).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker and mobile Bluetooth.
Please long press on Bluetooth icon in drop down menu / shortcut and it will route you to the Bluetooth settings on the mobile phone.
As the phone Bluetooth is turned on, search for available devices and select the appropriate Bluetooth name, and it gets paired and you can use it.

What according to you makes you a good candidate for customer service or technical support job?

Communication skill,
Soft skill,
Polite,
Understand the customer query with the presence of an active listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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