Subject: Tech Support Candidate - Nikhil Pratap Singh
From: Nikhil Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:18:52 -0500

| | Tech Support Test

Name | Nikhil Pratap Singh
E-mail | [email-masked]
Phone Number | (+91) 8802319313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 0: Firstly, check if the address typed into the URL bar is correct and valid. If yes, move on to the next step.
Step 1: Refresh the webpage by pressing F5 or refresh button. If the problem persists, move to Step 2.
Step 2: Check if internet connectivity is there. To do this, click on the network/wifi icon in the taskbar near the clock. If the status shows "Internet access" then move to step 3.
Step 3: Close the browser and try again. If the problem still persists, clear the cache and cookies by going into the settings and privacy menu of the browser.
Step 4: Even if you are not able to open the website, check your antivirus or firewall if the page the not into the blacklist. Remove it from the blacklist. If you are using a computer in an organisation, please contact the system administrator to allow access to your computer.
Hopefully, up to this level, you will be able to access your desired webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on the Bluetooth by clicking the power button on. Keep pressing the power button unless the status light starts blinking continuously into the pairing mode.
Step 2: Turn on the Bluetooth on your mobile phone by going to settings>select Bluetooth>turn on bluetooth.
Step 3: Now select Pair New Device/Search for new devices/Available devices and refresh the list by clicking the refresh button.
Step 4: Find the name of the Bluetooth device in the active devices list and click on it.
Step 5: Enter the pairing code provided by the Bluetooth speaker manufacturer (mostly used are 1234 or 0000)
Step 5: Click Ok and Bluetooth Speaker device will be connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Customer Focused: I am a candidate who understands how important is to manage good feedbacks from customers for a firm. I am a friendly person with polite behaviour to make customers assured of the quality of support provided to them within a limited timeframe.
2. Good listener: I am a good listener. Before even putting myself forward for the support, I believe customers should be understood properly so that the root of problems can be resolved soon.
3. Fluent in communication: I have a strong command on my English communication skills. I might need some quick practice/training before attending customers but I have a strong academic background in English language and literature since my high school. I am a quick learner and smart worker.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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