Subject: Tech Support Candidate - Nitin Shakya Nitin
From: Nitin Shakya Nitin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:17:22 -0500

| | Tech Support Test

Name | Nitin Shakya Nitin
E-mail | [email-masked]
Phone Number | (91) 8445738296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 37, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AnG India Private limited | Customer Supports Executive | | 14.5 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's we figure out where the problem is.
#Check the internet connection,it is ok or not ?
If yes then,
# Open a new tab and check to see if we can load another website like google.com If we can open another site with same settings.
If yes then Look at the web address in the location bar. Does it start with https://.
If it is not correct,then correct it. If it is Correct then,
#  Try clearing browser cookies and cache and try again.
If fruther not working then,
#Launch another browser and try to open the site you were having problems with.
If it is working then, restart or reset the previous browser.
If it is not working then,
# Check the settings of any Internet security applications you use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should try to remove any permissions those applications have for browser, and then add them again.
If it's still not working then
#If you have an any antivirus or Internet security program, update its and do a full scan of your system.
I hope it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

# Turn on the Bluetooth in both devices
# Scan the device and then select the ready Bluetooth device from the list of devices found after the scan.
# Pair and connect to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I think that, I am a technical background student and I have a bachelor's degree in Electronics & Communication so,I have technical skills and also familiar with technical words,Also, I have one year of experience as a customer support (non- tech), So i know how to deals with customers and their Quires of customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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