Subject: Tech Support Candidate - Jaskiran Kaur
From: Jaskiran Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:16:34 -0500

| | Tech Support Test

Name | Jaskiran Kaur
E-mail | [email-masked]
Phone Number | (+91) 9650885731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Preet vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MomsCo | Moms partner | 16 jan 2021 | 22005
Previous Employer 1 | Aves Shopping Network Pvt Ltd | CCE | 15 may 2020 | 20439
Previous Employer 2 | ISON BPO | CSR | 8 feb 2019 | 13197

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Refresh the page if the issue still exists then.
2-Close the window and clears the history, cookies and caches and then try to open the website again. If the issue still there then
3-Try using the different browser. If the issue still exists
4-Contact the customer service of the website which i am trying to operate.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the bluetooth device
2-Switch on the bluetooth of mobile phone
3-Then search for device
4-And pair the mobile phone with the bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | I have a good knowledge of customer service profile. My almost career is only around customer centric role.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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