Subject: Tech Support Candidate - Hemant Kumar
From: Hemant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 07:09:50 -0500

| | Tech Support Test

Name | Hemant Kumar
E-mail | [email-masked]
Phone Number | (91) 8800136471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar Ph 1
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Virtual Employee Pvt Ltd | Support Executive | 7 April 2014 | 12000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As described question we should start with looking on internet connection on laptop and router if it is fine then look for cookies on web settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the BT device and long press on BT icon also on BT of mobile from settings go to bluetooth and enable bluetooth and then click on the device name and pair them to interact and after all enjoy
What according to you makes you a good candidate for customer service or technical support job? | Good knowledge or deep knowing of technical and good behaviour on phone will make good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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