Subject: Tech Support Candidate - Ajay Choudhary
From: Ajay Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:54:54 -0500

| | Tech Support Test

Name | Ajay Choudhary
E-mail | [email-masked]
Phone Number | (273007) 8318268690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gorakhpur UP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sagenext Infotech Pvt Ltd | Server Support Engineer | 30/10/2020 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1-: First of all I would like to check the system that it's working fine or not.

Step2:- I will check the internet, Many times this kind of issue can be solved by verifying internet connection.

Step3:- Something time a system needs a break just like us, Due to running continuously system gets heated and needs a boost and we can boost it by simply Restarting it. So I'll try restart process.

Step4:- If the issue is still remains the. I will check the firewall and proxy server to insure that they are not blocking that websites. Sometimes firewall or proxy can restrict some websites for the security purpose. And after this I am sure that I can visit "www.ndtv.com"

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth
2. Go to Bluetooth option in your phone through settings and turn it on.
3. Read the names of device and select that one which you want to connect.
4. Tap on the name of device and pair it.

What according to you makes you a good candidate for customer service or technical support job? | I have better communication skill which is the most important to connect with a client. I can understand the needs and problems and I will solve it in a easy way. Besides I have experience with customers to solve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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