Subject: Tech Support Candidate - Mehraj Hasan Mirza
From: Mehraj Hasan Mirza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:39:53 -0500

| | Tech Support Test

Name | Mehraj Hasan Mirza
E-mail | [email-masked]
Phone Number | (+91) 8090040604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Tally Erp 9, Oracle applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek Pvt. Ltd. | Team Leader | Not yet resigned | 16000
Previous Employer 1 | Integrity Institute | Team Leader | 2015 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we need an active internet connection to open any website.
I will check the error, if it is related to network then I will trouble shoot my network.
Once the network will be fixed I will be able to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we need to turn on Bluetooth mode in mobile and speaker.
Then we have to search for available Bluetooth device from the phone.
We have to select the Bluetooth we want to connect, once we click on that it will ask us to pair the device we have to click on pair device to connect it.

Sometimes we have to enter default password to connect some Bluetooth, in these cases the password will reflect on popup screen like the password is 0000.

What according to you makes you a good candidate for customer service or technical support job?

Well, its been around more than 5 years I am working in customer service and sales, I had connected with various segment of customer for assisting their queries or to sell them any product.
In my previous experience I have learnt how to understand the need and requirement of customer, how to communicate with the customer as per scenario, sometimes we have to handle the customers who don't want to listen anything as they suffered due  to services or anything else so I am good at retaining customers, I am good at consequences management and there are a lot of abilities I have which can be utilized in any company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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