Subject: Tech Support Candidate - Manish Sambherwal
From: Manish Sambherwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:23:14 -0500

| | Tech Support Test

Name | Manish Sambherwal
E-mail | [email-masked]
Phone Number | (0) 7015494273
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Everest Blowers system | Automation Engineer | 31/03/20 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, we will check for our internet connection is working fine or not. If it's fine , then will proceed to website key words to open.
Next we can also check network bandwidth is strong or poor , if its poor we should try disconnecting and re connect .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to power on the speaker. And Start pairing mode. And then we should open Bluetooth of our phone and connect it with speaker .

What according to you makes you a good candidate for customer service or technical support job?

I have a good technical experience 3years with a automation company , we were supposed to provide support to service team reading or oem issues.
Also we used to have a word with international customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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