Subject: Tech Support Candidate - Simran Singh
From: Simran Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:21:37 -0500

| | Tech Support Test

Name | Simran Singh
E-mail | [email-masked]
Phone Number | (+91) 8800592720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Janakpuri, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is.

Trying to clear cookies and cache

By checking proxy servers connection

Then I'll go for plugin check

Then I'll go for malicious website check. Because most of the time user get's an error  like "unsafe website or malicious website"

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker and enable the Bluetooth on smartphone

2. Then your device will be searching for available device's near to you (or in a range)

3. Select the device (bluetooth speaker).

(4. Sometimes it ask you for pair. If it will ask you for that then click on pair button over there.)

What according to you makes you a good candidate for customer service or technical support job? | I'm not sure. I'm good candidate for this job or your company. Because I'm penetration tester. Maybe I knew most of common issues for troubleshooting as normal user don't know. And I have experience with linux and Networking. So, it might helps me to work with your company.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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