Subject: Tech Support Candidate - Apoorva Sharma
From: Apoorva Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:17:30 -0500

| | Tech Support Test

Name | Apoorva Sharma
E-mail | [email-masked]
Phone Number | (201301) 8126364070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 19
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Just Dial | Information retrieval officer | 18th nov, 20 | 14k
Previous Employer 1 | N/a | | |
Previous Employer 2 | N/a | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I don't know about it because I am applying for this domain as a fresher

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For this your bluetooth speaker device should be on.
Go to the settings.
Tap the bluetooth option.
Turn on bluetooth.
List of available devices will appear.
Select the bluetooth speaker device name.
Then u will be connected to your device.

What according to you makes you a good candidate for customer service or technical support job?

Good candidate for customer service have qualities like:-
Active listening.
Understanding.
Empathy.
Communication.
Patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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