Subject: Tech Support Candidate - Raman sharma
From: Raman sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:16:51 -0500

| | Tech Support Test

Name | Raman sharma
E-mail | [email-masked]
Phone Number | (91) 8800723137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DAWRKA MOR METRO STATION
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotec private ltd | Deskto and network support | | 22k
Previous Employer 1 | quess crop pvt ltd | Desktop and network | 28 /02/2019 | 20k
Previous Employer 2 | hcl info system | Desktop support | 31/03/2017 | 17k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly i check internet connection, (Means my Internet is working or not), if My internet is working but website is not open then i Check the site server is working or not threw Ping Procsss, if site servers working then i open the Google and fill the site, ,last step reset the IE Or Google crome server , then open the side ,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first step : bluetooth speaker open on or bluetooth on
2nd step : mobile phone bluetooth on and search option, and Find the name of bluetooth speaker,
then pairing process
now play music

What according to you makes you a good candidate for customer service or technical support job?

many qualities Required for candidates for Customer handling Process
1) Politeness is so important, if customer shout , then provide ans very Politeness way,
2)Self-awareness
3)Learning ability

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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