Subject: Tech Support Candidate - RAKESH YADAV
From: RAKESH YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 06:12:59 -0500

| | Tech Support Test

Name | RAKESH YADAV
E-mail | [email-masked]
Phone Number | (91) 8217828178
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida sector 35
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | exl services.com india pvt.ltd. | CSA | 15 OCT 2020 | 110000
Previous Employer 1 | FIRST SOURCE PVT LTD | CSA | 15 DEC 2015 | 9500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

open a new tab and check to see if you can load another website like google.com or Mozilla.org

launch another browser like internet Explorer, and try to open the site you were having problem with
other problem may be comes
The connection was interrupted
The connection was reset

The connection has timed out
1-click the Library button on your toolbar(if you don't see it there ,click the menu button then click Library) Click History and clear Recent History
2-In the Time Range to clear: drop down select Everything.
3-Below the drop-down menu, select both cookies and cache Make sure other items you want to keep are not selected
4 click clear now .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Refer to the operating instructions or help guide for model -specific information .
Place the source device within 1 M (3 feet )of the Bluetooth speaker .
Make sure the Bluetooth speaker and source device  are both sufficiently charged.
1- Turn on the speaker  The power indicator will light up or and (Bluetooth) indicator begins to flash.
2- Press and hold the (Power) Pairing button until  you hear the voice guidance and the (Bluetooth) indicator begins to flash quickly The  speaker enters pairing mode.
3-Perform the Pairing procedure on the Bluetooth source device to detect the speaker.

What according to you makes you a good candidate for customer service or technical support job?

If candidate have good loyalty and retention and acquisition. and some approach as like
approachable personality
Understanding of the role
passion for customer service  this person good for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |