Subject: Tech Support Candidate - Aditi Pawar
From: Aditi Pawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:42:34 -0500

| | Tech Support Test

Name | Aditi Pawar
E-mail | [email-masked]
Phone Number | (+91) 9650502228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Csa | 30.11.2020 | 21000
Previous Employer 1 | Metlife Gosc | Insurance associate | 29.11.2012 | 23000
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check for internet connection and see if other sites are getting error.

2. Will trying opening it in a different browser.

3. If the problem persists will check if others are also getting the same error.

4. I will also try by restarting my system.

5. After this will clear all the cookies and cache and then try again.

6. Would check if the website is down at that time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of the phone after turning on the speaker.

2. Now look for the speaker name in the Bluetooth section.

3. Once dedicted select it and enter a verification code.

4. After this the device is connected to the speaker. These steps are followed when connecting for the first time else just go the mobile Bluetooth select the system and connect it’s ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I have the skills required to perform the job. I have worked with customer service on all platforms call, emails and chat so I know how to handle the customer. I am confident that I will perform the duties assigned in the best possible way.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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