Subject: Tech Support Candidate - Mohit Gosain Mohit
From: Mohit Gosain Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:42:13 -0500

| | Tech Support Test

Name | Mohit Gosain Mohit
E-mail | [email-masked]
Phone Number | (+91) 8929326586
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eli | Network engineer | N/a | 34000
Previous Employer 1 | Raspl | Desktop engineer | 2/7/2017 | 9800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the websites in all browsers.
2. Ping the address of the website, if its not working, its the issue from website end.
Else.
3. Clear catche and history and try again after restart

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth feature on your mob.
2. Activate ur bluetooth speaker.
3. Check the name of ur bluetooth option on ur mob and make it pairable and connect.

What according to you makes you a good candidate for customer service or technical support job?

I believes in the delivery of my service and satisfies all their issues technically
.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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