Subject: Tech Support Candidate - Nawnit Kumar Nawnit
From: Nawnit Kumar Nawnit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:36:43 -0500

| | Tech Support Test

Name | Nawnit Kumar Nawnit
E-mail | [email-masked]
Phone Number | (91) 8860568606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | C-Dot | Network Engineer | 31/03/2020 | 21500
Previous Employer 2 | Tikona Infinet Pvt Ltd | Senior Executive | 04/09/2019 | 21992

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will check by pinging with IP address if getting request time out or will check the internet connectivity in this case 1st will plugged out the LAN cable and then plugged in, after doing this steps again check to ping that IP. This steps will taken when issue occurred on a particular system. Othe wise will troubleshoot with or Network like all the connection to the switch as well as the router connected in network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I will goto the Bluetooth settings and turned it ON.
2) Scane the Bluetooth speaker to which we want to connect if found select the device ones click on that will connect with speaker.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate should be a good listener to the customer what actually customer want to tell you about issue. Ones listen them we actually know the issue and according to that start troubleshooting as per the troubleshooting tools.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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