Subject: Tech Support Candidate - Martin Alex Martin
From: Martin Alex Martin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:23:30 -0500

| | Tech Support Test

Name | Martin Alex Martin
E-mail | [email-masked]
Phone Number | (91) 9879102980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Surat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amnsindiaprivate limited | Deputy manager | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Need to identify network connection
Data
Site permissions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Need to on mobile and speaker bluetooth first
Check user names of the both
After that paired them each
Finaly start the connected bluetooth

What according to you makes you a good candidate for customer service or technical support job?

Good communicator
Eager to slove the problems

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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