Subject: Tech Support Candidate - Abhishek SHarma
From: Abhishek SHarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:13:04 -0500

| | Tech Support Test

Name | Abhishek SHarma
E-mail | [email-masked]
Phone Number | (0) 7017371507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP
ANtivirus

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fore Solutions Pvt. Ltd. | System Engineer | | 14000
Previous Employer 1 | Vserv Infosystem | Remote Support Engineer | 30 May 2019 | 12000
Previous Employer 2 | Gigantic Infotel | Network Support Engineer | 31 March2018 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Answer : I will follow these steps for solution -
a. First of all, clear the web browser cookies, then try to access site.
b. try to access the website on a private/ incognito web browser windows.
c. Clear Windows machine temporary files.
d. Check the antivirus logs, if the site was blocked by it we can create a inbound and outbound rule to allow the site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow these steps-
1- Power on the Bluetooth speaker and check that it is in pairing mode.
2- Open settings in my phone and select Bluetooth option then turn on the Bluetooth using on/off switch.
3- Check the Bluetooth device we want to pair in available device list.
4- Select the device by tapping on Device Icon, it will connect.

What according to you makes you a good candidate for customer service or technical support job?

To make myself a good candidate for Customer service and Technical support I have to do these things-
1- Good practice.
2- Listen to the Customer problems.
3- Always have positive attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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