Subject: Tech Support Candidate - Abhishek Trivedi
From: Abhishek Trivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:08:21 -0500

| | Tech Support Test

Name | Abhishek Trivedi
E-mail | [email-masked]
Phone Number | (+91) 7905247072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extramarks education | Senior development executive | Currently working | 23 k
Previous Employer 1 | Axis bank ltd | Assistant manager | 26 oct | 18 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of fall, will check internet connectivity, if it is not proper then will fix it and try again. If problem is still showing will check whether the website have some issues with it or not. Then I will check whether webhost is blocking the ip address or lan / firewall. Then will fix it and move on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First will power on bluetooth
Then will go to the bluetooth setting of mobile.
Will on mobile bluetooth
Will search for the bluetooth which have to be connect
Will click on the bluetooth
Will enter password and then meke them pair

What according to you makes you a good candidate for customer service or technical support job? | I think i m working with same kind of work culture where I have to met and talk with diffrent kinds of people. According to me I have a ability to understand the customers needs and easily get what the customer actully needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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