Subject: Tech Support Candidate - Priya Kumari
From: Priya Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 05:02:08 -0500

| | Tech Support Test

Name | Priya Kumari
E-mail | [email-masked]
Phone Number | (91) 799235937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Excitel Broadband Pvt Ltd | Agent | 6 sept 2020 | 14900
Previous Employer 2 | Excitel Broadband Pvt Ltd | Agent | 21/01/20 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1 I will try to open in other browser  if not worked then will switch the ISP and check if worked from other then I will ping the site with previous ISP to check loss if loss and rto then will report to my ISP
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on phone  and turn on the speaker then scan devices and then connect with the speaker name
What according to you makes you a good candidate for customer service or technical support job? | As I have the experience of same field I think I can use my skills there
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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