Subject: Tech Support Candidate - Vishesh Gupta
From: Vishesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:58:59 -0500

| | Tech Support Test

Name | Vishesh Gupta
E-mail | [email-masked]
Phone Number | (91+) 8700690204
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Boa | | 28000
Previous Employer 1 | Spora stera | Process Associate | | 19000
Previous Employer 2 | Tolexo online pvt ltd | RM | | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check whether my I internet is connected properly or not, if no, then I will troubleshoot it by clicking on Statue and then click on diagnosed so that my I internet can work properly. If that's not work then I will try to open the link/website in another browser and I will make sure cookies and cache should already be cleared and third parties cookies should be blocked.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Well I will enable the bluetooh in my phone and then I will open the bluetooth speaker. Then I will click on Available devices and after few seconds when I will get the bluetooth speaker name in my phone then I will connect it.
What according to you makes you a good candidate for customer service or technical support job? | I worked in domestic as well as I international voice process (US/UK) so I know how to handle them. Secondly our duty is to understand their problems over calll because we are also using lots of things where need customer care help on call so it's our duty to make them understand that there is someone here for you on calll if you need any help. Thirdly we should maintain good relationship with customer's by speaking politely and if incase call goes long so we should put the call on hold but every 15 seconds we should assure our customer that we are doing best possible way to assist you by checking details in our customer's.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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