Subject: Tech Support Candidate - Gupta Navin Kumar
From: Gupta Navin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:52:07 -0500

| | Tech Support Test

Name | Gupta Navin Kumar
E-mail | [email-masked]
Phone Number | (+91) 9594825668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDFC Life | Business Development Manager | 13 October 2020 | 18400
Previous Employer 1 | Axis Bank Ltd | CASA Officer | 19 May 2018 | 19000
Previous Employer 2 | FYNCLUB | Business Development Manager | 31 Jan 2020 | 25400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check My Internet connection first . Everything is So I relogin this website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I open the Bluetooth Mobile and Speaker and Connect.

What according to you makes you a good candidate for customer service or technical support job?

A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
Maintaining records of transactions .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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