Subject: Tech Support Candidate - Mohd Irfan
From: Mohd Irfan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:38:37 -0500

| | Tech Support Test

Name | Mohd Irfan
E-mail | [email-masked]
Phone Number | (+91) 7417792208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Healthskool Pharmacy | Senior Pharmacist | 15/01/2021 | 24k
Previous Employer 1 | Laborate Pharmaceutical India Ltd | Quality Assurance Officer | 30/10/2020 |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will make it with professionally.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open both device Bluetooth and make the pair
What according to you makes you a good candidate for customer service or technical support job? | Both are good.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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