Subject: Tech Support Candidate - Anurag Srivastava
From: Anurag Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:32:18 -0500

| | Tech Support Test

Name | Anurag Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9773731870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 70
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Policybazaar insurance web aggregator | Associate sales consultant | 23/07/2020 | 16900
Previous Employer 2 | IKYA Human capital | Reader relationship executive | 23/02/20 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i check my internet connection, my computer is connect to internet properly or not if it is not connected we have to on wife or plug in connection like broadband or ethernet . If all the above is working properly and stile showing error then website is down so i have to try after some time when website ( www.ndtv.com) is working .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i turn on Bluetooth of speaker and mobile phone also. Ater this i go to the Bluetooth section in my mobile phone where searching for a new device where I see the name of my Bluetooth speaker top on there and click on pair using this process my device is connected to the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | The key traits for the job like communication skills, problem-solving skills, and passion for customer service and Listening ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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