Subject: Tech Support Candidate - Vivek Kumar Pal
From: Vivek Kumar Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:24:39 -0500

| | Tech Support Test

Name | Vivek Kumar Pal
E-mail | [email-masked]
Phone Number | (0120) 9818525953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 49 Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VK Engineering | Site Engineer | 5 Jan 2021 | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will go to the website down checker then further proceed to ping checker and then after following the given diagnostic I will start trace route and then will use network monitoring software
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to ON the bluetooth of mobile and then connect the bluetooth speaker with a name given of same speaker

What according to you makes you a good candidate for customer service or technical support job?

We have to give response to Customer always.. Our voice should be heard like we actually want to resolve the problem of customers.. we should not be hurry
.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |