Subject: Tech Support Candidate - Prateek Srivastava
From: Prateek Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:18:44 -0500

| | Tech Support Test

Name | Prateek Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9559019871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Yomax agrovet pvt ltd | Hr executive | Dec, 2019 | 20000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Find troubleshooting
Analysis
Resolved the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

If I'm first time user-
Bluetooth on both device
Searching
Pairing if open if not then password
Then connect and stream.

What according to you makes you a good candidate for customer service or technical support job?

Out of the box thinker
Communication each and everyone
Love to interact people

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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