Subject: Tech Support Candidate - Piyush Bhardwaj
From: Piyush Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:17:44 -0500

| | Tech Support Test

Name | Piyush Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 8800416723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Yamuna Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Flaberry services private limited | Operations executive | 25/01/2020 | 18000
Previous Employer 2 | Amar Drugs Distributors | Assistant floor manager | 15/07/2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first, I will reload the page.
Then, I will check that whether I have a stable internet connection or not.
Then will try to open anyother webpage to check that if my connection is working or not.
And then will try to reload the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn-on the bluetooth on my phone and the power of the speaker.
2. I will switch the speaker in pairing mode. Simultaneously, I will click on 'pair new device' option in my bluetooth settings.
3. The device will search for available devices.
4. Click on the your device name to pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

I beleive what it takes to make anybody good at something is the acquired skills and the ability to learn.
I have prior experience that provides me with the necessary skills and knowhow. And my quick learning ability provides me the edge to acquire new skillsets and adapt to the particular nature of the job.
Hence, I beleive that makes me a very good candidate for this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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