Subject: Tech Support Candidate - Nagmani Yadav
From: Nagmani Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:10:24 -0500

| | Tech Support Test

Name | Nagmani Yadav
E-mail | [email-masked]
Phone Number | (+91) 8503853950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KPIT | Annotation Engineer | 25Dec | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*First of all I will check my internet connection is working.

*I will restart my device.

*I will check website is down or I'm the only one who is facing such issue. Also, will open new tab and check weather other websites are working.

*Last but not the least after connecting I will clear my cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turn On speaker with Bluetooth Mode.
*Turn On my Mobile phone Bluetooth.
*Search for a new device.
*After getting try to pair both.

What according to you makes you a good candidate for customer service or technical support job? | I believe with good communication and product knowledge customers can be handled. As I'm a good learner, I will gain Product knowledge and already I communicate perfectly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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