Subject: Tech Support Candidate - HIMANSHU SINGH
From: HIMANSHU SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 04:01:51 -0500

| | Tech Support Test

Name | HIMANSHU SINGH
E-mail | [email-masked]
Phone Number | (91) 9755986997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar , New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
CLIENT SERVICES

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TELEPERFORMANCE INDORE | AMCC | SEP 2019 | 21K
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While having a problem like this need to follow the below described steps. first restart your system because it clears many cache which clear such  problems and it helps into load webpage having issue with. Secondary make sure that your internet connection is working as make sure your google page is loading properly so that you can able to search through that. Even after this if we getting problem than need to make sure that if only you are facing the access problem or this is down for everyone. If it is so than look at the result of  the site to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the following steps to connect Bluetooth speaker to mobile phone.
First Turn Bluetooth on or off
1.Swipe down from the top of the screen.
2.Tap Bluetooth
Second Pair a Bluetooth accessory.
Third Connect speaker to mobile after this
1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the speaker are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills. Second, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. And third is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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