Subject: Tech Support Candidate - SANTOSH SHARMA
From: SANTOSH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 03:59:54 -0500

| | Tech Support Test

Name | SANTOSH SHARMA
E-mail | [email-masked]
Phone Number | (0) 8860285926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 60
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Transaction Risk Investigator | | 35
Previous Employer 1 | Kelly services | Operation consultant | |
Previous Employer 2 | Convergys | TSA II | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First: Will check if my computer is connected to the internet.
If yes: Will clear the cache and cookies of the browser and try launching the website again.

This should solve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the Bluetooth Speaker
Step 2: Go to the Phone settings>Bluetooth>turn on Bluetooth
Step 3: Tap on the Search available devices below the turn on/off Bluetooth option
Step 4: The Bluetooth speaker name will appear on the available devices
Step 5: Select the name>click on pair
The device is now connected

What according to you makes you a good candidate for customer service or technical support job? | I have been working on the customer service field for 3 years now and I have noticed that I can rectify the issue the customer is facing even if he/she is not able to explain it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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