Subject: Tech Support Candidate - Amrita Kundu
From: Amrita Kundu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 03:24:18 -0500

| | Tech Support Test

Name | Amrita Kundu
E-mail | [email-masked]
Phone Number | (243001) 7451970379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly (U.P)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digital Informatics pvt ldt | Office coordinator | Currently working | 10000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Firstly I will check the Internet connections like LAN and other Wi-Fi connections are connected properly or not.
-Then I will check the website link is entered correctly.
-Then I will open a new tab and check to see if other websites are loading or not.
-Launch another browser , like Internet explorer or Microsoft Edge and will try to open the same website.
-If other websites are loading then once i will check the Settings<Internet options<Permissions.
-If the problem still the same Then I will try to clear all the cookies and chache of the browsers.
-If still the problem exists only with certain website on all browsers then their may be the problem with the website link and in this case we just have to wait for it to get fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-Go to settings.
-Tap the Bluetooth option.
-Turn on Bluetooth.
-A list of available devices will appear.
-If the speaker is not listed in available devices, press the button on the speaker that makes it discoverable-it's often a button with a bluetooth symbol on it.
-On mobile select the speaker (with its bluetooth device name) and pair it with mobile if it is not paired before.
-Then the mobile is connected with the Bluetooth speaker and ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication skills and able to make understand the customer and conversion power.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |