Subject: Tech Support Candidate - VINOD KUMAR
From: VINOD KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jan 2021 03:16:18 -0500

| | Tech Support Test

Name | VINOD KUMAR
E-mail | [email-masked]
Phone Number | (91) 9866470847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GSPANN | Trainee | 30-02-2021 | 35,0000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the server status if its up then will check the logs . will get the floating logs while hit that URL over browser and observer the floating logs . Based on the logs I will take a necessary troubleshoot steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

i. click on bluetooth option on your phone and start your speaker as well.
ii. You will get the speaker link on your bluetooth menu.
iii.click on the speaker bluetooth device option on your phone

What according to you makes you a good candidate for customer service or technical support job?

Previously I worked on support team in software industry.

I know each and every issue how to handle and have troubleshooting experience on server as well

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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